At Rosacrochethouse, we are committed to providing an enjoyable and reliable shopping experience. To ensure transparency, we have outlined our policies regarding returns, refunds, and order cancellations below.
1. Returns & Order Cancellations
We are happy to accommodate returns and cancellations when the following requirements are met:
- Return Requests: Please contact us within 3 days after delivery if you wish to return an item.
- Return Deadline: Returned items must be shipped back within 7 days of receiving the order.
- Order Cancellations: Cancellation requests must be submitted within 1 hour of purchase for prompt processing.
If there is any problem with your order, please contact us as soon as possible at info@rosacrochethouse.com.
2. Non-Returnable & Non-Exchangeable Items
Certain products are not eligible for return or exchange unless they arrive damaged or defective. These include:
- Personalized or custom-made products
- Perishable items, including food and flowers
- Digital products and downloadable files
- Personal or intimate items for hygiene and health reasons
- Clearance, discounted, or final-sale items
3. Return Requirements
To qualify for a return, the following conditions must be satisfied:
- The item must be returned in its original, unused condition.
- Customers are responsible for all return shipping expenses.
- If the returned item shows signs of use, damage, or alteration that reduce its value, the customer may be responsible for the corresponding loss in value.
4. Return & Cancellation Procedure
To request a return or cancellation:
- Contact us at info@rosacrochethouse.com within the applicable timeframe.
- Include your order number, product details, and the reason for your request.
- Securely package the item and send it back within 7 days of delivery.
For your protection, we recommend using a shipping service that provides tracking information.
5. Refund Processing
After the returned item has been received and inspected, we will inform you of the refund decision.
If approved, the refund will be issued to your original payment method within 5–7 business days.
6. Contact Information
If you need assistance or have questions about this policy, please contact us:
Email: info@rosacrochethouse.com
Subject Line: Return/Refund Inquiry
Thank you for choosing Rosacrochethouse. We appreciate your trust and are dedicated to ensuring a positive experience with every order.